The United Nations system took further steps to enhance operational coherence in the area of information and communications technology by building on past projects and charting new territory. Building on the successful pilot of a United Nations system global contact directory, this system became operational during the reporting period, with organizations joining to make their contact information available using the jointly managed secure and sustainable platform. In addition, the United Nations system concluded a study on the value and feasibility of joint data communications services, which revealed significant opportunities to achieve increased effectiveness through shared global communications services. Also during the period, agencies of the United Nations system, recognizing the current reality in the area of cybersecurity, has begun working on joint programmes in the areas of information security awareness and cybersecurity incident response, as well as common information security policies and practices that agencies can adopt. Finally, the Information and Communications Technology Network of the CEB has begun, through the High-level Committee on Management plan of action for the harmonization of business practices in the United Nations system, to implement its system-wide project to establish the common costing elements of information and communications technology, which will be used to benchmark information and communications technology services by agencies.